Evaluating your agency's programs

The outer archives are busy

by Michael J. Austin, Gary Cox, Naomi Gottlieb

About this book

A guide for human service agencies that want to evaluate the effectiveness of their programmes, justify funding, or to find out ways to improve services and programmes. Chapter by chapter it reviews why social service and charity organizations should evaluate, how to prepare and start, and how to use evaluations for monitoring and decision-making.

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