Case studies in public services management

About this book

Case Studies in Public Services Management examines key issues such as managing networks, measuring performance, changing culture, implementing strategy and strategic change. In addressing the key contemporary issues in public services management the cases cover a range of functions including education, health, community care, welfare benefits and policing. This important resource for students of public services management draws upon the comparative method and examines the issues within a European context. Drawing upon their experiences as case study authors for the Open University Business School, the editors have developed and edited a range of cases varying in length and complexity. The editors have also prepared a tutor's guide which will help users to locate the cases within a wider theoretical context.