Beyond ISO 9000

About this book

Whether you are a quality professional, an engineer, a product manager, a purchasing specialist, or even a general manager, Beyond ISO 9000 gives you step-by-step guidance on how to implement and employ the systems and standards needed to become certified, and sustain those systems and standards for far-reaching impact on business success. This book provides detailed step-by-step explanations of how to set up quality systems in the areas of management, quality assurance, engineering, sales and service, and operations.