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"In 1993, gunman Damacio Torres shot up the Los Angeles County USC Healthcare emergency room and took two hostages. Using the Torres case as a springboard, this program explains the tricky business of hostage negotiation while seeking to understand the mentality of hostage-taking. Psychologist Kris Mohandie, SWAT team supervisor Lt. Michael Albansese, and former hostage Anne Tournay, all present that day, offer keen observations on the five-hour standoff. Psychologist John Potter, of Exeter University, and Stephen Romano, of the FBI Crisis Negotiation Unit, provide addidional insights"--Container.