The CRM Field Guide
Joel Lindstrom, Richard Knudson, Donna Edwards, Julie Yack, Pablo Peralta, Rhett Clinton, Jakub Skalbania, Feridun Kadir, Shan McArthur, David Berry, Larry Lentz, Leon Tribe, Scott Sewell, Alex Fagundes, David Yack, Neil Benson, Mitch Milam, Jerry Weinstock, Giorgio Garcia-Agreda · First published 2012