Cracking the case of ISO 9001Charles A. Cianfrani, John E. West, Jack West · First published 2002 · Latest edition 2015Open the Tome
ISO 9001:2008 explainedCharles A. Cianfrani · First published 2001 · Latest edition 2013Open the Tome
How to audit the process-based QMSDennis R. Arter, Charles A. Cianfrani, Jack West · First published 2003Open the Tome