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Author

Danica R. Allen

3 books found

Cover of Customer satisfaction research management

Customer satisfaction research management

Danica R. Allen · First published 2004

Cover of Linking customer and employee satisfaction to the bottom line

Linking customer and employee satisfaction to the bottom line

Danica R. Allen, Derek R. Allen, Morris Wilburn · First published 2002

Cover of Analysis of customer satisfaction data

Analysis of customer satisfaction data

Danica R. Allen · First published 2000