Call center customer relationship management handbook and study guideBrad Cleveland, Debbie Harne · First published 2003Open the Tome
Call center leadership and business management handbook and study guideBrad Cleveland, Debbie Harne · First published 2003Open the Tome
Call center operations management handbook and study guideBrad Cleveland, Debbie Harne · First published 2003Open the Tome
Call center people management handbook and study guideBrad Cleveland, Debbie Harne · First published 2003Open the Tome
