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Douglas G. Hoffman

3 books found

Cover of Bundle : Services Marketing

Bundle : Services Marketing

K. Douglas Hoffman, John E. G. Bateson · First published 2016

Cover of Princ'pios de Marketing de Servios - Conceitos EstratŽgias e Casos - Tradu‹o da 3» Edi‹o Norte-Americana

Princ'pios de Marketing de Servios - Conceitos EstratŽgias e Casos - Tradu‹o da 3» Edi‹o Norte-Americana

K. Douglas Hoffman, John E. G. Bateson, Ana Akemi Ikeda e Marcos Cortez Campomar · First published 2010

Cover of Managing Operational Risk

Managing Operational Risk

Douglas G. Hoffman · First published 2002