Author

Francis Buttle

19 books found

Cover of Customer Relationship Management

Customer Relationship Management

Francis Buttle · First published 2003

Cover of Hospitality marketing

Hospitality marketing

David Bowie, Francis Buttle · First published 2004

Cover of Mid market CRM

Mid market CRM

Francis Buttle · First published 2004

Placeholder cover for The effect of signatory status on mail survey response rate

The effect of signatory status on mail survey response rate

Francis Buttle · First published 1999

Cover of Customer attachment

Customer attachment

Francis Buttle · First published 1998

Cover of I heard it through the grapevine

I heard it through the grapevine

Francis Buttle · First published 1998

Placeholder cover for Does ISO 9000 work?

Does ISO 9000 work?

Francis Buttle · First published 1996

Placeholder cover for The effect of mail questionnaire colour on response rate

The effect of mail questionnaire colour on response rate

Francis Buttle · First published 1996

Placeholder cover for Is there a role for expectations in SERVQUAL?

Is there a role for expectations in SERVQUAL?

Francis Buttle · First published 1995

Cover of Relationship marketing

Relationship marketing

Francis Buttle · First published 1995

Placeholder cover for Ethical mapping

Ethical mapping

Francis Buttle · First published 1994

Placeholder cover for Marketing communication theory

Marketing communication theory

Francis Buttle · First published 1994

Placeholder cover for What's wrong with Servqual?

What's wrong with Servqual?

Francis Buttle · First published 1994

Placeholder cover for Systemic consumer production

Systemic consumer production

Francis Buttle · First published 1993

Placeholder cover for The co-ordinated management of meaning: a new technology for consumer researchers

The co-ordinated management of meaning: a new technology for consumer researchers

Francis Buttle · First published 1993

Placeholder cover for The coordinated management of meaning

The coordinated management of meaning

Francis Buttle · First published 1993

Placeholder cover for The Hughes family

The Hughes family

Francis Buttle · First published 1993

Cover of Hotel and food service marketing

Hotel and food service marketing

Francis Buttle · First published 1986

Cover of Retail space allocation

Retail space allocation

Francis Buttle · First published 1984