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Author

Jacques Horovitz

16 books found

Cover of Top management control in Europe

Top management control in Europe

Jacques Horovitz · First published 1980

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Cover of A dream with a deadline

A dream with a deadline

Jacques Horovitz, Anne-Valerie Ohlsson-Corboz · First published 2007

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Cover of Beyond Traditional Marketing

Beyond Traditional Marketing

Kamran Kashani, Jean-Pierre Jeannet, Jacques Horovitz, Sean Meehan, Adrian Ryans, Dominique Turpin, John Walsh · First published 2005

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Cover of Service Strategy

Service Strategy

Jacques Horovitz · First published 2004

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Cover of Seven Secrets of Service Strategy

Seven Secrets of Service Strategy

Jacques Horovitz · First published 2000

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Cover of La satisfaction totale du client

La satisfaction totale du client

Jacques Horovitz, Michèle Jurgens Panak · First published 1994

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Cover of Total customer satisfaction

Total customer satisfaction

Jacques Horovitz · First published 1992 · Latest edition 1994

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Cover of Marktführer durch Service

Marktführer durch Service

Jacques Horovitz · First published 1993

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Cover of How to Win Customers

How to Win Customers

Jacques Horovitz · First published 1991

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Placeholder cover for Quality customer service

Quality customer service

Jacques Horovitz · First published 1990

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Cover of Winning ways

Winning ways

Jacques Horovitz · First published 1990

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Cover of La qualité de service

La qualité de service

Jacques Henri Horovitz · First published 1987

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Cover of Stratégie pour la PME

Stratégie pour la PME

Jacques Horovitz · First published 1984

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Placeholder cover for A cross national study of management control practices

A cross national study of management control practices

Jacques Horovitz · First published 1978

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Placeholder cover for Diriger une entreprise moyenne

Diriger une entreprise moyenne

Jacques Horovitz · First published 1977

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Placeholder cover for Putting service quality into gear

Putting service quality into gear

Jacques Horovitz

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