John T. HillHill, John, Kathy Leonard Czepiel, Corinne A. Forti, Stephen V. Kobasa · First published 2023Open the Tome
Strategy B01.2301 Stern School of Business 2004Pankaj Ghemawat John A. Czepiel · First published 2004Open the Tome
The Services challengeJohn A. Czepiel, James Shanahan, Carole Congram, John Czepiel · First published 1987Open the Tome
Managing customer satisfaction in consumer service businessesJohn A. Czepiel · First published 1980Open the Tome
Changing marketing strategies in a new economyJules Backman, John A. Czepiel · First published 1977Open the Tome
