Electronic commerceRichard Thomas Watson, Pierre Berthon, Leyland F. Pitt, George M. Zinkhan · First published 2000Open the Tome
Does corporate entrepreneurshipinfluence innovation in service firms?Leyland F. Pitt · First published 1996Open the Tome
The World Wide Web as an industrial marketing communication toolLeyland F. Pitt · First published 1996Open the Tome
On the reliability and validity of the SERVQUAL instrumentLeyland F. Pitt · First published 1995Open the Tome
Personal reports of communication apprehension and perceptions of salesperson performanceLeyland F. Pitt · First published 1995Open the Tome
Service quality in an information systems departmentLeyland F. Pitt · First published 1995Open the Tome
Managing customer expectations of service quality: does it make a difference?Leyland F. Pitt · First published 1994Open the Tome