Prozessmanagement und Process MiningAgnes Koschmider, Dirk Fahland, Michael Fellmann, Ralf Laue · First published 2020Open the Tome
Smart Service EngineeringOliver Thomas, Markus Nüttgens, Michael Fellmann · First published 2016Open the Tome
DienstleistungsproduktivitätMarkus Nüttgens, Oliver Thomas, Michael Fellmann · First published 2014Open the Tome
