Handbook of Customer Satisfaction and Loyalty MeasurementNigel Hill, Jim Alexander · First published 2006Open the Tome
How to measure customer satisfactionNigel Hill, John Brierley, Rob MacDougall · First published 1999Open the Tome
Customer Satisfaction Measurement for ISO 9000Bill Self, Greg Roche, Nigel Hill · First published 2007Open the Tome
Como Medir La Satisfaccion Del Cliente/ How to Measure Customer SatisfactionNigel Hill · First published 2001Open the Tome
Successful Marketing for Small Businesses (Small Business Series)Nigel Hill · First published 1990Open the Tome
