Author

Peter Hernon

17 books found

Cover of The great rescue

The great rescue

Peter Hernon · First published 2017

Cover of Assessing service quality

Assessing service quality

Peter Hernon · First published 1998 · Latest edition 2015

Cover of Higher education outcomes assessment for the twenty-first century

Higher education outcomes assessment for the twenty-first century

Peter Hernon · First published 2013

Cover of Listening to the customer

Listening to the customer

Peter Hernon · First published 2011

Cover of Shaping the future

Shaping the future

Peter Hernon · First published 2010

Cover of Improving the quality of library services for students with disabilities

Improving the quality of library services for students with disabilities

Peter Hernon · First published 2005

Cover of The next library leadership

The next library leadership

Hernon, Peter. · First published 2003

Cover of United States government information

United States government information

Peter Hernon · First published 2002

Cover of Delivering satisfaction and service quality

Delivering satisfaction and service quality

Hernon, Peter., Peter Hernon, John R. Whitman · First published 2000

Cover of 8.4

8.4

Peter Hernon · First published 1999

Cover of U.S. government on the Web

U.S. government on the Web

Hernon, Peter. · First published 1999

Cover of The kindling effect

The kindling effect

Peter Hernon · First published 1996 · Latest edition 1997

Cover of Service quality in academic libraries

Service quality in academic libraries

Hernon, Peter. · First published 1996

Cover of Depository library use of technology

Depository library use of technology

Jan Swanbeck, Peter Hernon · First published 1993

Cover of Evaluation and library decision making

Evaluation and library decision making

Hernon, Peter. · First published 1990

Cover of Unobtrusive testing and library reference services

Unobtrusive testing and library reference services

Hernon, Peter. · First published 1987

Cover of A terrible thunder

A terrible thunder

Peter Hernon · First published 1978