Di li xin xi xi tong ji qi zai yuan lin zhong de ying yongQun Zhao · First published 2011Open the Tome
She hui xing bie ping deng su qiu tiao zhan fa zhan shen huaQun Zhao · First published 2011Open the Tome
Zhi ye jiao yu gong xue jie he yi ti hua ke cheng kai fa zhi nanZhao zhi qun · First published 2009Open the Tome
How to maintain customer loyalty in a leading British hotel chainQun Zhao · First published 2002Open the Tome