Cultural Research in the Production and Operations Management FieldRichard Metters, Donna Marshall, Mark Pagell · First published 2019Open the Tome
Successful Service Operations ManagementRichard Metters · First published 2002 · Latest edition 2006Open the Tome
Pkg, Ise, Successful Service O Ps Mgmt + InfotracMetters, Richard D, King-Metters, Kathryn H. · First published 2005Open the Tome
