Author

Robert W. Lucas

18 books found

Cover of Connect Access Card for Customer Service

Connect Access Card for Customer Service

Robert W. Lucas · First published 2018

Cover of Customer Service Skills for Success

Customer Service Skills for Success

Robert W. Lucas · First published 2014

Cover of Customer Service

Customer Service

Robert W. Lucas · First published 1996

Cover of Please every customer

Please every customer

Robert W. Lucas · First published 2011

Cover of Brain-Based Training Tips

Brain-Based Training Tips

Robert W. Lucas · First published 2010

Cover of Energize your training

Energize your training

Robert W. Lucas · First published 2010

Cover of Training workshop essentials

Training workshop essentials

Robert W. Lucas · First published 2009

Cover of Creative Learning

Creative Learning

Robert W. Lucas · First published 2007

Cover of The Creative Training Idea Book

The Creative Training Idea Book

Robert W. Lucas · First published 2006

Cover of People Strategies For Trainers

People Strategies For Trainers

Robert W. Lucas · First published 2005

Cover of Instructor's Annotated Edition Customer Service Skills & Concepts for Success 2nd Edition

Instructor's Annotated Edition Customer Service Skills & Concepts for Success 2nd Edition

Robert W. Lucas · First published 2002

Cover of How to be a great call center representative

How to be a great call center representative

Robert W. Lucas · First published 2001

Cover of The Big Book of Flip Charts

The Big Book of Flip Charts

Robert W. Lucas · First published 1999

Cover of Job strategies for new employees

Job strategies for new employees

Robert W. Lucas · First published 1996

Cover of Customer Service Instructor's Manual

Customer Service Instructor's Manual

Robert W. Lucas · First published 1995

Cover of Coaching skills

Coaching skills

Robert W. Lucas · First published 1994

Cover of Effective interpersonal relationships

Effective interpersonal relationships

Robert W. Lucas · First published 1994

Cover of Training skills for supervisors

Training skills for supervisors

Robert W. Lucas · First published 1994