Business Relationships That Last Five Steps That Transform Contacts Into High Performing RelationshipsRonald M. Shapiro · First published 2009Open the Tome
Bullies, Tyrants, and Impossible PeopleRonald M. Shapiro, Mark A. Jankowski, James Dale · First published 2005 · Latest edition 2007Open the Tome
Power of niceRonald M. Shapiro, Mark A. Jankowski · First published 1998 · Latest edition 2001Open the Tome
