ITIL V3 Foundation ExamJan van Bon, Arjen de Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing, Annelies van der Veen, Tieneke Verheijen · First published 2010Open the Tome
Continual Service Improvement Based on ITIL V3Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing · First published 2008Open the Tome
Foundations in It Service Management Basierend Auf Itil® V3Jan van Jan van Bon, Arjen de Arjen de Jong, Axel Axel Kolthof, Mike Mike Pieper, Ruby Ruby Tjassing · First published 2008Open the Tome
