Client satisfaction paysCarin A. Smith DVM, Stephen W. Brown, Steven D. Wood, Sheryl J. Bronkesh, Anne-Marie Nelson · First published 1998Open the Tome
Improving patient satisfaction nowAnne-Marie Nelson, Steven D. Wood, Stephen W. Brown, Sheryl Bronkesh, Zachary Gerberg · First published 1997Open the Tome
Promoting your medical practiceStephen Walter Brown, Stephen W. Brown, Andrew P. Morley, Sheryl J. Bronkesh, Steven D. Wood · First published 1988Open the Tome
