Author

Steven J Murtagh

2 books found

Cover of An Analysis of Cost of Calls in the Customer Support Industry (Help Desk Institute)

An Analysis of Cost of Calls in the Customer Support Industry (Help Desk Institute)

Steven J Murtagh · First published 1994

Cover of Staffing, Scheduling and Workforce Planning (Help Desk Institute)

Staffing, Scheduling and Workforce Planning (Help Desk Institute)

Steven J Murtagh · First published 1993