Gen Combo Looseleaf Service Marketing; Connect Access CardValarie A. Zeithaml · First published 2017Open the Tome
Gen Combo Services Marketing; Connect Access CardValarie Zeithaml · First published 2017Open the Tome
Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) (Relevant Knowledge)Valarie A. Zeithaml · First published 2004Open the Tome
Marketing de Servicios Un Enfoque de Integracion del Cliente a la Empresa- 2bValarie A. Zeithaml · First published 2002Open the Tome
A conceptual framework for understanding e-service qualityValarie A Zeithaml · First published 2000Open the Tome
The nature and determinants of customer expectations of serviceValarie A Zeithaml · First published 1991Open the Tome
Communication and control processes in the delivery of service qualityValarie A. Zeithaml · First published 1987Open the Tome
Defining and relating price, perceived quality, and perceived valueValarie A Zeithaml · First published 1987Open the Tome
Servqual, a multiple-item scale for measuring customer perceptions of service qualityA Parasuraman, A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · First published 1986Open the Tome
