Outsourcing success

About this book

"Outsourcing of business processes has been a significant and growing trend. Many major corporations have outsourced overseas and the next wave will include many SME's moving outsourcing operations. The changes and implications for business are substantial. Based on the latest research and data, with extensive case studies, diagrams, and interviews with major corporations, this book provides a comprehensive analysis and highlights best practice and pitfalls to avoid."--Jacket.