CXPA's CX Book of Knowledge-1st Edition, RevisedAlicia Freites, Erna Alfred Liousas, Esther Mustow, Rajith Nair, Jerry Pasierb · First published 2023Open the Tome
CXPA CX Book of KnowledgeAlicia Freites, Erna Alfred Liousas, Esther Mustow, Rajith Nair, Jerry Pasierb · First published 2022Open the Tome
Effective Collaboration Between CX and Sales, Account Management & Customer SuccessAlicia Freites, Kristina Zeitvogel, Laura Marie Casey, Louis Chan, Jennie McLaughlin · First published 2022Open the Tome
Establishing Effective Governance & SponsorshipMichelle Spaul, Enrique Gómez Alonso, Louis Chan, Tabitha Dunn, Alicia Freites · First published 2022Open the Tome
