Key account management in financial servicesPeter Cheverton, Bryan Foss, Tim Hughes, Merlin Stone · First published 2004Open the Tome
Successful Customer Relationship MarketingMerlin Stone, Bryan Foss · First published 2001Open the Tome
The customer management scorecardNeil Woodcock, Bryan Foss, Merlin Stone, Ingeborg Esterer-Wandschneider · First published 2000Open the Tome
Up close & personal?Neil Woodcock, Bryan Foss, Paul R Gamble, Merlin Stone · First published 2000Open the Tome
