Word, Excel, PowerPoint 2010 Pour les nulsDan Gookin, Greg Harvey, Doug Lowe · First published 2010Open the Tome
Understanding the Policy ProcessHudson, John, Dan Horsfall, Stuart Lowe · First published 2009Open the Tome
Call Center Recruiting and New Hire TrainingGreg Levin, Laurie Solomom, Ann Smith, Wanda Sitzer, Leslie Hansen Harp, Julia Mayben, Anita O'Hara, Bette Mock, Dan Lowe, Mark Craig, Jennifer Wilber · First published 2001Open the Tome
