Call Center Recruiting and New Hire TrainingGreg Levin, Laurie Solomom, Ann Smith, Wanda Sitzer, Leslie Hansen Harp, Julia Mayben, Anita O'Hara, Bette Mock, Dan Lowe, Mark Craig, Jennifer Wilber · First published 2001Open the Tome
Call center management on fast forwardBrad Cleveland, Julia Mayben · First published 1997Open the Tome
