5 Years of Must Reads from HBRHBR, Michael E. Porter, Joan C. Williams, Marcus Buckingham, Frances X. Frei · First published 2022Open the Tome
Capitalizing on the power of the customerFrances X. Frei, Harvard Business School · First published 2004Open the Tome
The role of process designs in efficiency analysisFrances X. Frei · First published 1996Open the Tome
