Service in the AI EraJim Spohrer, Paul P. Maglio, Stephen L. Vargo, Markus Warg · First published 2022Open the Tome
Advances in the Human Side of Service EngineeringJim Spohrer, Christine Leitner · First published 2020Open the Tome
T-Shaped ProfessionalsYassi Moghaddam, Haluk Demirkan, Jim Spohrer · First published 2018Open the Tome
