Revival : Re-Organising Service WorkKaren A. Shire, Ursula Holtgrewe, Christian Kerst · First published 2019Open the Tome
Re-Organising Service Work : Call Centres in Germany and BritainKaren A. Shire, Ursula Holtgrewe, Christian Kerst · First published 2017Open the Tome
Flexibilität und BeschäftigungswandelBirgit Apitzsch, Karen A. Shire, Steffen Heinrich, Hannelore Mottweiler, Markus Tünte · First published 2015Open the Tome
On the front lineStephen Frenkel, Marek Korczynski, Karen A. Shire, May Tam, Stephen J. Frenkel · First published 1999Open the Tome
