Revival : Re-Organising Service WorkKaren A. Shire, Ursula Holtgrewe, Christian Kerst · First published 2019Open the Tome
Re-Organising Service Work : Call Centres in Germany and BritainKaren A. Shire, Ursula Holtgrewe, Christian Kerst · First published 2017Open the Tome
Re-organising service workUrsula Holtgrewe, Christian Kerst, Karen Shire · First published 2002Open the Tome