Customer Satisfaction Measurement for ISO 9000Bill Self, Greg Roche, Nigel Hill · First published 2007Open the Tome
Founder's London A-ZJustin Howes, Nigel Roche, James Mosley, Friends of the St. Bride Printing Library, International Typeface Corporation, Wynkyn de Worde Society., Association typographique internationale · First published 1998Open the Tome
