Pkg, Ise, Successful Service O Ps Mgmt + InfotracMetters, Richard D, King-Metters, Kathryn H. · First published 2005Open the Tome
Successful service operations managementRichard Metters, Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman · First published 2002Open the Tome
