Global Perspectives on Service ScienceStephen K. Kwan, James C. Spohrer, Yuriko Sawatani · First published 2016Open the Tome
Serviceology for Designing the FutureTakashi Maeno, Yuriko Sawatani, Tatsunori Hara · First published 2016Open the Tome
Serviceology for Smart Service SystemYuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka · First published 2016Open the Tome
